1 OKR examples for Ticket Resolution
Formulating strong OKRs can be a complex endeavor, particularly for first-timers. Prioritizing outcomes over projects is crucial when developing your plans.
We've tailored a list of OKRs examples for Ticket Resolution to help you. You can look at any of the templates below to get some inspiration for your own goals.
If you want to learn more about the framework, you can read more about the OKR meaning online.
Best practices for OKR
Your objectives should be ambitious, but achievable. Your key results should be measurable and time-bound. It can also be helfpul to list strategic initiatives under your key results, as it'll help you avoid the common mistake of listing projects in your KRs.
Building your own OKRs with AI
While we have some examples below, it's likely that you'll have specific scenarios that aren't covered here. There are 2 options available to you.
- Use our free OKRs generator
- Use Tability, a complete platform to set and track OKRs and initiatives – including a GPT-4 powered goal generator
How to track OKRs
Your quarterly OKRs should be tracked weekly in order to get all the benefits of the OKRs framework.
Spreadsheets are enough to get started. Then, once you need to scale you can use a proper OKRs-tracking platform to make things easier.
We recommend Tability for an easy way to set and track OKRs with your team.
Check out the 5 best OKR tracking templates to find the best way to monitor progress during the quarter.
Ticket Resolution OKRs templates
We've added Ticket Resolution Objectives and Key Results, but also the initiatives that relate to the OKRs.
OKRs to enhance satisfaction levels of IT Service Desk
Enhance satisfaction levels of IT Service Desk
Achieve a first-contact resolution rate of 80%
Develop an efficient customer complaint system- Regularly review and improve resolution strategies
- Implement thorough training for customer service reps
- Increase CSAT scores by 20%
- Introduce rewards program for exceptional customer service
- Improve customer service training programs for better service delivery
- Implement customer feedback system to identify improvement areas
- Reduce ticket resolution time by 15%
- Assign dedicated teams to address frequent issues
- Establish a knowledge base for common queries
- Implement and train staff on a new ticket prioritization system
More OKR templates
We have more templates to help you draft your team goals and OKRs.
- OKRs to enhance security measures to mitigate OTP attacks
- OKRs to improve team members' performance and productivity
- OKRs to track your personal Rockefeller plan
- OKRs to boost community membership and customer conversion
- OKRs to become a computer security expert
- OKRs to develop a cohesive investor relations strategy for effective fundraising
OKRs resources
Here are a list of resources to help you adopt the Objectives and Key Results framework.
- To learn: Complete 2024 OKR cheat sheet
- Blog posts: ODT Blog
- Success metrics: KPIs examples