84 OKR examples for It
Formulating strong OKRs can be a complex endeavor, particularly for first-timers. Prioritizing outcomes over projects is crucial when developing your plans.
We've tailored a list of OKRs examples for It to help you. You can look at any of the templates below to get some inspiration for your own goals.
If you want to learn more about the framework, you can read more about the OKR meaning online.
Best practices for OKR
Your objectives should be ambitious, but achievable. Your key results should be measurable and time-bound. It can also be helfpul to list strategic initiatives under your key results, as it'll help you avoid the common mistake of listing projects in your KRs.
Building your own OKRs with AI
While we have some examples below, it's likely that you'll have specific scenarios that aren't covered here. There are 2 options available to you.
- Use our free OKRs generator
- Use Tability, a complete platform to set and track OKRs and initiatives – including a GPT-4 powered goal generator
How to track OKRs
Your quarterly OKRs should be tracked weekly in order to get all the benefits of the OKRs framework.
Spreadsheets are enough to get started. Then, once you need to scale you can use a proper OKRs-tracking platform to make things easier.
We recommend Tability for an easy way to set and track OKRs with your team.
Check out the 5 best OKR tracking templates to find the best way to monitor progress during the quarter.
It OKRs templates
You'll find below a list of Objectives and Key Results for It.
OKRs to streamline IT Service Desk for swifter resolution time
Streamline IT Service Desk for swifter resolution time
Enhance self-service portal use by 50% to promote faster issue resolution
Implement a feedback mechanism on portal usability- Launch a portal awareness campaign to increase visibility
- Develop user-friendly navigation for efficient self-service usage
- Implement a new training program to improve technical troubleshooting skills by 30%
- Develop comprehensive, skills-focused training program
- Identify key areas of technical troubleshooting needing improvement
- Implement training program and monitor progress
- Decrease average ticket response time by 20%
- Implement a ticket prioritization system
- Boost staff levels during peak times
- Train support team in effective time management
OKRs to enhance IT Helpdesk Support and Data Analysis for IT Projects
- Enhance IT Helpdesk Support and Data Analysis for IT Projects
- Increase Helpdesk Support resolution rate by 20%
- Establish clear escalation procedures
- Integrate efficient problem resolution software
- Implement advanced training for helpdesk support staff
- Reduce IT project completion time by 15% through improved data analysis
- Regularly review and improve data analysis processes
- Train IT personnel in optimized data analysis methods
- Implement advanced data analysis tools for efficient project handling
- Complete data analysis for 2 major IT projects
- Gather and organize all necessary data for both IT projects
- Analyze collected data and identify key points
- Compile and summarize the data analysis results
OKRs to improve IT Service Management process efficiency and efficacy
- Improve IT Service Management process efficiency and efficacy
- Implement two new service improvement projects
- Identify areas in the service sector that need improvement
- Commence execution of the project plan steps
- Develop detailed project plans for improvements
- Achieve 95% service request satisfaction
- Solicit and incorporate feedback from service users
- Regularly train staff to improve quality of customer service
- Implement a system for tracking and resolving requests efficiently
- Reduce system-related incidents by 20%
- Train staff on correct system usage
- Implement regular system maintenance and upgrades
- Enhance system security measures
OKRs to enhance productivity and operation efficiency in IT management
- Enhance productivity and operation efficiency in IT management
- Improve system uptime to 99.9%
- Establish a comprehensive system monitoring plan
- Regularly conduct preventive maintenance and updates
- Implement redundancy in key system infrastructure components
- Implement a new IT project management tool with 90% team adoption
- Identify a suitable IT project management tool for the team
- Conduct tool training sessions to ensure 90% adoption
- Monitor and address any adoption issues regularly
- Reduce IT incident response time by 30%
- Train IT staff in streamlined incident response processes
- Implement automated alert systems for quicker incident identification
- Regularly review and refine existing response protocols
OKRs to enhance IT infrastructure and optimize helpdesk processes for improved efficiency
- Enhance IT infrastructure and optimize helpdesk processes for improved efficiency
- Increase customer satisfaction rating by 15% by implementing enhanced self-service options
- Monitor customer satisfaction rating to measure the impact of enhanced self-service options
- Conduct customer research to gather feedback and identify desired self-service features
- Implement new self-service features based on customer feedback and identified areas of improvement
- Evaluate current self-service options and identify potential areas of improvement
- Achieve at least 90% compliance with IT security protocols through regular audits and training
- Conduct quarterly audits to assess compliance with IT security protocols
- Address any identified non-compliance issues promptly and provide appropriate corrective actions
- Provide continuous monitoring and feedback to ensure adherence to IT security protocols
- Develop and implement regular training programs to educate employees on IT security protocols
- Reduce average resolution time by 20% through streamlined helpdesk workflows
- Analyze helpdesk data and identify bottlenecks to optimize and streamline workflows for faster resolution
- Conduct regular training sessions for helpdesk staff to improve technical skills and efficiency
- Implement automated ticket routing system to assign tickets to appropriate support agents
- Develop standardized troubleshooting guides and knowledge base articles for common issues
- Improve system availability by 10% through infrastructure upgrades and proactive maintenance
- Develop and implement a proactive maintenance plan to prevent potential system failures
- Implement necessary infrastructure upgrades based on the assessment findings
- Monitor and analyze system performance regularly to identify any potential issues in advance
- Conduct a thorough infrastructure assessment to identify potential areas for upgrade
OKRs to enhance the efficiency and reliability of IT services
- Enhance the efficiency and reliability of IT services
- Decrease system downtime by 20%
- Implement regular preventive maintenance on all system components
- Establish robust disaster recovery and backup plans
- Upgrade outdated hardware and software components
- Implement proactive maintenance on 95% of servers
- Assign a maintenance team to apply the protocol to identified servers
- Identify all servers needing proactive maintenance
- Develop and document a proactive maintenance protocol
- Increase customer satisfaction scores by 15% via improved service delivery
- Train staff in advanced customer service techniques
- Implement a robust customer feedback system
- Streamline service delivery for efficiency
OKRs to optimize IT costs by reducing expenses by 20%
- Reduce IT expenses by 20%
- Analyze previous quarter expenses and identify areas for cost reduction
- Determine cost-saving opportunities
- Identify spending patterns
- Review expenses
- Implement cost reduction measures
- Educate employees on cost-saving practices and enforce IT policies
- Regularly remind staff of cost-cutting policies
- Contain training sessions for IT policy adoption
- Monitor employee compliance with IT policies and address non-compliance
- Hold information sessions about cost-saving practices
- Negotiate with vendors for better pricing
- Research vendor's competitors and their rates
- Highlight your previous purchasing history with them
- Offer to sign a long-term contract for a discount
- Ask for a volume discount based on the forecasted quantity
- Implement solutions and track savings
- Identify opportunities for cost reduction
- Implement cost-saving solutions
- Track and report realized savings
- Prioritize solutions based on potential savings
OKRs to reduce overall IT expenditure per employee
- Reduce overall IT expenditure per employee
- Decrease hardware renewal cost by 20%
- Identify and eliminate unnecessary hardware assets
- Implement preventative maintenance strategies on existing hardware
- Negotiate better contracts with hardware vendors
- Implement software use audits to identify 15% cost-saving opportunities
- Identify key software used in organization operations
- Analyze audit findings to identify cost-saving opportunities
- Develop and implement a software auditing process
- Achieve a 10% reduction in IT service contractor expenses
- Explore cheaper alternatives or in-house solutions for IT services
- Evaluate current IT service contracts for potential cost-saving opportunities
- Negotify renegotiations or cancellations of costly contracts
OKRs to enhance IT service delivery with 30% faster response time
- Improve IT service delivery response time
- Implement automation to decrease time spent on common IT tasks by 50%
- Identify common IT tasks that can be automated
- Research and select appropriate automation tools/software
- Develop and test automation scripts for identified IT tasks
- Implement automation and monitor progress for effectiveness
- Reduce average response time to IT tickets by 30%
- Implement automated ticket routing based on issue type and urgency level
- Provide ongoing training for IT staff on efficient ticket resolution strategies
- Regularly review and optimize ticket resolution processes based on performance metrics
- Establish a priority system based on business impact
- Train IT staff on new tools and processes to improve efficiency by 20%
- Increase the percentage of resolved tickets within SLA by 25%
- Improve ticket routing and escalation procedures
- Increase training and support for agents
- Review and update SLA benchmarks regularly
- Streamline communication channels with customers
OKRs to enhance the SLA adherence for IT tickets
- Enhance the SLA adherence for IT tickets
- Reduce IT ticket resolution time by 30%
- Provide comprehensive training to IT support team
- Develop a streamlined ticket prioritization process
- Implement efficient IT incident management tools
- Achieve a 90% customer satisfaction rate regarding ticket handling and resolution
- Implement regular training sessions on customer communication for support staff
- Develop a responsive and efficient ticket resolution system
- Monitor and analyze customer feedback regularly
- Implement a new ticket tracking system for improved process efficiency
- Train employees on new system use
- Evaluate potential ticket tracking systems
- Select and purchase preferred system
- Train all IT staff on SLA compliance and ticket handling best practices
- Develop module on ticket handling best practices
- Schedule comprehensive SLA compliance training for IT staff
- Ensure periodic reinforcement training sessions
OKRs to enhance the efficiency and stability of the IT infrastructure
- Enhance the efficiency and stability of the IT infrastructure
- Implement two additional failsafe protocols to boost data recovery speed by 15%
- Develop and test two additional failsafe protocols
- Implement the new protocols to enhance data recovery speed
- Identify potential areas for implementing new failsafe protocols
- Ensure 95% of helpdesk requests are resolved within 24 hours
- Monitor daily reports to assess resolution timelines
- Implement a high-priority response system for urgent requests
- Train helpdesk staff in efficient problem-solving techniques
- Reduce system downtime by 20% through proactive maintenance and upgrades
- Implement a routine schedule for proactive system maintenance
- Monitor system performance consistently for early issue detection
- Prioritize timely system upgrades and patches
OKRs to establish monthly brown bag/office hours with IT
- Establish monthly brown bag/office hours with IT
- Generate and distribute an agenda for each session, one week in advance
- Formulate the agenda one week prior
- Compile topics to be discussed for each session
- Distribute the agenda to all participants
- Achieve a minimum 80% attendance rate at each session
- Implement incentives for regular attendees
- Send out reminder notifications about upcoming sessions
- Develop engaging session content to maintain attendance interest
- Identify and confirm suitable time slots with 100% of IT team members
- Send confirmation emails for chosen time slots
- Compile responses and identify common availabilities
- Send survey to IT team to select preferred time slots
OKRs to enhance effectiveness of ITSM help desk operations
- Enhance effectiveness of ITSM help desk operations
- Increase ticket resolution rate by 30%
- Employ additional qualified customer service representatives
- Streamline ticket resolution process for efficiency
- Implement training sessions for enhanced customer service skills
- Improve customer satisfaction score by 15%
- Implement comprehensive employee customer service training
- Enhance product or service quality based on reviews
- Regularly solicit customer feedback and make improvements
- Reduce average response time to within 2 hours
- Allocate more resources to customer service interactions
- Train staff on speedy, effective response methods
- Implement a more efficient ticketing system
OKRs to enhance the IT incident acknowledgement process
- Enhance the IT incident acknowledgement process
- Decrease IT incident response time by 20%
- Provide training on swift incident response techniques
- Continually review and optimize response protocols
- Implement automated incident notification and ticketing systems
- Achieve 95% positive feedback on improved incident communication from internal stakeholders
- Develop a user-friendly system for instant incident reporting and updates
- Implement regular training on effective incident communication for all staff
- Survey internal stakeholders regularly to gauge satisfaction levels
- Implement new incident acknowledgement protocol for 100% of IT staff
- Develop clear incident acknowledgement protocol for IT team
- Organize comprehensive training sessions on new protocol
- Monitor and ensure all IT staff members adhere to the new protocol
OKRs to establish a high-performing IT team
- Establish a high-performing IT team
- Achieve 90% team satisfaction rate through team-building activities and growth opportunities
- Create and offer regular professional development opportunities
- Conduct monthly team satisfaction surveys and feedback sessions
- Implement weekly team-building exercises and workshops
- Recruit and onboard 5 IT professionals with diverse expertise
- Develop an effective onboarding process
- Launch a targeted recruitment campaign
- Identify 5 diverse IT roles needed in the company
- Develop and implement an IT team onboarding program for swift integration
- Design comprehensive IT team training materials
- Implement onboarding process in the HR system
- Identify essential skills needed for the IT team
OKRs to enhance satisfaction levels of IT Service Desk
- Enhance satisfaction levels of IT Service Desk
- Achieve a first-contact resolution rate of 80%
- Develop an efficient customer complaint system
- Regularly review and improve resolution strategies
- Implement thorough training for customer service reps
- Increase CSAT scores by 20%
- Introduce rewards program for exceptional customer service
- Improve customer service training programs for better service delivery
- Implement customer feedback system to identify improvement areas
- Reduce ticket resolution time by 15%
- Assign dedicated teams to address frequent issues
- Establish a knowledge base for common queries
- Implement and train staff on a new ticket prioritization system
OKRs to efficiently manage and improve IT conference call operations
- Efficiently manage and improve IT conference call operations
- Conduct training sessions to enhance team's troubleshooting skills by 30%
- Implement and monitor the training sessions regularly
- Identify gaps in current troubleshooting abilities of team members
- Develop a comprehensive training plan to address these gaps
- Reduce technical issues during calls by 50% through system optimization
- Identify common technical issues during calls
- Implement and monitor the effectiveness of updates
- Develop system updates to address these issues
- Increase participant satisfaction rate to 95% based on post-call surveys
- Design a regular review and improvement process
- Train representatives in customer service excellence
- Implement participant feedback from surveys
OKRs to reduce IT support response time by 20%
- Improve IT support response time
- Increase number of available support agents
- Monitor and optimize resolution time for all support tickets
- Enhance employee IT training to reduce basic inquiries
- Implement a new ticketing system for faster response
OKRs to improve the reliability and efficiency of IT Infrastructure
- Improve the reliability and efficiency of IT Infrastructure
- Decrease system downtime by 30% through proactive maintenance and upgrades
- Develop a regular schedule for proactive maintenance and system check-ups
- Implement latest upgrades and patches in a timely manner
- Monitor system metrics regularly to spot potential failures
- Improve incident response time by 20% for high-severity issues
- Simplify processes for faster issue resolution
- Train staff on efficient incident response protocol
- Implement an alert system for high-severity issues
- Implement a new automation system reducing manual tasks by 25%
- Train employees on new automation system usage
- Select appropriate automation software or tool
- Identify processes suitable for automation within the company
OKRs to enhance productivity of IT Service Desk Analysts and maintain SLAs
- Enhance productivity of IT Service Desk Analysts and maintain SLAs
- Reduce weekly outstanding tickets by 20%
- Increase feedback and training to improve first-call resolution rates
- Prioritize resolution of high-priority and oldest tickets first
- Implement an automated reminder system for unresolved tickets
- Decrease the average ticket resolution time by 15%
- Establish escalation protocols for complex tickets
- Implement advanced ticket resolution training for customer service staff
- Invest in technological software to automate ticket resolution
- Increase customer satisfaction rate to 90%
- Enhance customer service training for staff
- Implement customer feedback surveys to identify areas requiring improvement
- Create effective customer loyalty programs
OKRs to automate IT processes for increased efficiency
- Streamline IT processes for optimal productivity
- Implement a comprehensive IT management system to track incidents and resolve them
- Increase customer satisfaction by 20% through faster resolution of IT issues
- Automate 80% of repetitive tasks across all IT departments
- Reduce mean time to resolve IT issues by 50% through process automation
OKRs to improve Identity Access Management for large scale clients
- Improve Identity Access Management for large scale clients
- Reduce access credential errors by 20%
- Introduce regular password update reminders for employees
- Implement a comprehensive access credential training program
- Upgrade access security software to reduce login errors
- Implement two-factor authentication for 90% of big customers
- Deploy system to selected clients
- Develop and test two-factor authentication system
- Identify 90% of biggest clients requiring two-factor authentication
- Increase security incident response speed by 30%
- Train staff in faster threat identification procedures
- Implement automated threat detection and response tools
- Streamline incident reporting and escalation processes
OKRs to implement and maintain SOCII compliance measures
- Ensure ongoing SOCII compliance
- Conduct regular testing and auditing to assess SOCII compliance status
- Train and educate all relevant teams on SOCII compliance regulations and best practices
- Monitor and promptly address any SOCII compliance gaps or violations identified
- Establish a dedicated team to promptly address and resolve any identified SOCII compliance issues
- Implement corrective measures to address identified SOCII compliance gaps promptly
- Conduct regular audits to identify any SOCII compliance gaps or violations
- Maintain a vigilant monitoring system to detect any new SOCII compliance violations
- Implement and maintain necessary controls and processes to meet SOCII requirements
- Conduct initial assessment of current controls and processes to identify gaps
- Develop and document new controls and processes to fulfill SOCII requirements
- Regularly monitor and evaluate controls and processes to ensure ongoing compliance
- Train and educate employees on the importance and execution of SOCII controls
OKRs to implement a cost-effective solution for portfolio tracking
- Implement a cost-effective solution for portfolio tracking
- Successfully integrate chosen solution into current system with 100% functionality by week 12
- Develop an integration plan and timeline to implement the solution
- Test and debug solution for 100% functionality by week 12
- Evaluate suitability and functionality of chosen solution with the current system
- Trial selected solutions and choose most efficient by week 10
- Evaluate each solution's efficiency weekly
- Implement chosen solutions for a trial period
- Choose the most productive solution by week 10
- Research and identify 3 cost-effective portfolio tracking solutions by week 6
- Research affordable portfolio tracking services
- Compile and analyze top 3 options
- Outline key features needed in portfolio tracking solutions
OKRs to successfully migrate to GitLab
- Successfully migrate to GitLab
- Complete migration plan and timeline, including a step-by-step guide for all teams
- Develop a detailed timeline with specific milestones and accountable team members
- Create a comprehensive step-by-step guide outlining the migration process for all involved teams
- Conduct a thorough analysis and assessment of all existing systems and data
- Collaborate with relevant teams to identify potential roadblocks and ensure seamless transition
- Migrate 100% of the code repositories and branches from the current system to GitLab
- Ensure all team members are trained and proficient in using GitLab for version control
- Assign mentors to assist team members in mastering GitLab version control
- Regularly assess and evaluate team members' proficiency in GitLab usage
- Conduct comprehensive GitLab training for all team members
- Provide ongoing support and resources to enhance proficiency in GitLab
- Achieve 100% uptime and stability on GitLab platform throughout the migration process
- Collaborate with the migration team to establish effective communication channels and address concerns promptly
- Conduct thorough testing of the GitLab platform for any potential issues or vulnerabilities
- Perform regular backups and monitor system logs to proactively identify and address any disruptions
- Implement redundant systems and failover mechanisms to ensure continuous availability
OKRs to simplify API architecture and retire outdated assets
- Simplify API architecture and retire outdated assets
- Merge 6 old APIs into 2 new APIs with full functionality and compatibility
- Decommission old assets and ensure all endpoints are no longer utilized or maintained
- Notify relevant stakeholders regarding the decommissioning plan and timeline
- Execute the proper disposal or repurposing of the decommissioned assets
- Conduct a final audit to confirm that all endpoints are no longer in use
- Identify and inventory all old assets within the organization
- Reduce system response time by 20% and improve overall API performance
- Successfully migrate all existing data and functionalities without any loss or interruptions
- Continuously monitor and test migrated data and functionalities for any potential issues
- Develop a comprehensive migration plan detailing step-by-step procedures and timelines
- Execute data migration process meticulously, ensuring accuracy and completeness
- Conduct a thorough analysis to identify all existing data and functionalities
OKRs to strengthen cybersecurity to reduce incidents by 50%
- Improve cybersecurity to minimize incidents
- Create and test updated incident response and disaster recovery procedures
- Develop and document updated incident response and disaster recovery plans
- Identify stakeholders and their roles in incident response and disaster recovery
- Train employees on updated procedures and conduct mock drills
- Evaluate effectiveness of updated procedures and make necessary adjustments
- Increase the number of cybersecurity training sessions attended by employees
- Regularly communicate the importance of cybersecurity to employees
- Develop engaging cybersecurity training content
- Offer incentives for attending cybersecurity training sessions
- Implement mandatory cybersecurity training for all employees
- Conduct two external security audits to identify vulnerabilities
- Review and implement audit findings
- Monitor security vulnerabilities and take appropriate actions
- Share relevant security information
- Hire third-party audit firms
- Implement two-factor authentication for high-risk data access
- Implement authentication for high-risk data
- Choose two-factor authentication method
- Train employees on new authentication method
- Test and monitor authentication effectiveness
OKRs to streamline incident response process to reduce time by 15%
- Streamline incident response process to reduce time by 15%
- Decrease resolution time by 10% through systematic problem-solving methods
- Establish a dedicated troubleshooting team
- Implement training on efficient problem-solving strategies
- Introduce problem-tracking and management software
- Implement a new incident management system improving efficiency by 10%
- Evaluate current incident management process and identify inefficiencies
- Research and select a new incident management system
- Train staff on new system's usage and procedures
- Train team on quick, effective incident identification within 5% fewer hours
- Schedule short, focused training sessions for the team
- Implement practice drills for faster comprehension
- Develop a streamlined incident identification training curriculum
OKRs to successfully migrate on-premises infrastructure to cloud service
- Successfully migrate on-premises infrastructure to cloud service
- Train all team members on how to use the new cloud service effectively
- Schedule training sessions for all team members
- Identify suitable training course for new cloud service
- Monitor and assess team's proficiency post-training
- Complete migration of all essential data and applications using cloud service
- Begin transferring prioritized data to the cloud service
- Assess and categorize all data and applications for migration
- Conduct thorough post-migration testing and verification
- Achieve cost savings of at least 20% compared to current on-premises setup
- Establish and implement a company-wide energy saving program
- Evaluate and implement more efficient, cost-effective technologies
- Initiate negotiations with current vendors for price reductions
OKRs to successfully procure and implement a smart workplace management system
- Successfully procure and implement a smart workplace management system
- Train all relevant staff and fully implement the system by week 12
- Identify all staff requiring system training
- Fully implement the system by week 12
- Organize in-depth system training for selected staff
- Source and evaluate 5 potential management systems by week 3
- Identify 5 promising management systems
- Gather detailed information about each system
- Assess each management system's effectiveness and suitability
- Secure budget approval and purchase selected management system by week 6
- Follow-up for budget approval by week 5
- Purchase selected management system by week 6
- Submit project budget for approval by the end of week 3
OKRs to strengthen the company's network security defenses
- Strengthen the company's network security defenses
- Train 90% of employees on new network security protocols within the next quarter
- Assess current understanding of network security protocols among employees
- Implement training, ensuring participation of at least 90% of employees
- Develop comprehensive training program on new security protocols
- Implement two-factor authentication for all user accounts by the end of next quarter
- Purchase and set up chosen authentication system
- Train users on new authentication system
- Research best two-factor authentication systems for our needs
- Reduce the number of detected security breaches by 80% compared to last quarter
- Implement an updated, top-quality cybersecurity system
- Provide comprehensive cybersecurity training for all staff
- Conduct regular, intensive IT security audits
OKRs to implement and maintain a comprehensive data protection program
- Strengthen data protection program
- Ensure compliance with relevant data protection laws and regulations
- Regularly review and update data protection practices
- Develop and implement policies and procedures for compliance
- Identify all applicable data protection regulations
- Train employees on data protection laws and regulations
- Conduct a thorough risk assessment and mitigation plan
- create contingency plan
- develop mitigation strategies
- assess likelihood and impact
- identify potential risks
- Implement regular employee training and awareness programs
- Schedule regular training sessions
- Identify training needs and design a program
- Evaluate program effectiveness and make necessary improvements
- Encourage employee participation and reward progress
- Regularly review and update data protection policies and procedures
- Train employees on updated policies and procedures
- Document all data protection policies and procedures
- Regularly audit adherence to policies and procedures
- Assign responsibility for policy and procedure review and updates
OKRs to successfully migrate on-prem applications to cloud setup
- Successfully migrate on-prem applications to cloud setup
- Perform successful trial migration for at least 2 applications without compromising functionality
- Identify two applications suitable for migration testing
- Perform incremental migration while ensuring functionality
- Verify the successful migration and performance
- Identify and prioritize 70% of on-prem applications for migration by comparing impact and feasibility
- Evaluate each application's migration impact and feasibility
- List existing on-prem applications for review
- Prioritize 70% of applications based on evaluation results
- Achieve full migration with zero downtime for the prioritized list of applications
- Test and implement the migration plan effectively
- Ensure proper setup for seamless transition without downtime
- Create a detailed migration plan for priority applications
OKRs to complete Windows 10 update on all DC PCs
- Complete Windows 10 update on all DC PCs
- Fully update 100% of DC PCs to Windows 10 by the end of the quarter
- Validate successful Windows 10 installation
- Install Windows 10 on non-updated PCs
- Conduct software audit on all DC PCs
- Reach 60% upgrade rate on DC PCs to Windows 10 by end of second month
- Develop an effective, step-by-step upgrade guide for Windows 10
- Offer technical support during the upgrade process
- Conduct training sessions about the Windows 10 upgrade
- Achieve 30% of DC PC's Windows 10 update by end of first month
- Schedule update process for identified PCs
- Monitor and ensure successful upgrade completion
- Identify PCs for Windows 10 upgrade
OKRs to ensure optimal functionality of database servers through routine checks
- Ensure optimal functionality of database servers through routine checks
- Achieve 99.9% data accuracy on servers by implementing monthly data validation tests
- Regularly analyze and improve testing process
- Establish data validation testing procedures
- Train staff on implementing these tests
- Increase database performance by 15% by optimizing weekly server health checks
- Implement weekly database re-indexing to improve speed
- Update server maintenance protocols to optimize efficiency
- Analyze previous server health reports for performance bottlenecks
- Decrease server downtime by 20% through timely identification and fixing of problems
- Schedule regular server maintenance
- Train IT team on prompt issue resolution
- Implement automated downtime alert system
OKRs to implement disaster recovery plan with RTO under one hour
- Increase disaster recovery efficiency
- Provide training on disaster recovery procedures to all relevant staff
- Evaluate effectiveness of training and adjust as necessary
- Identify key stakeholders for disaster recovery training
- Develop customized training plan and materials
- Schedule and conduct training sessions
- Conduct disaster recovery test bi-monthly
- Conduct test scenario walkthrough with all relevant stakeholders
- Prepare disaster recovery plan documentation
- Analyze results, identify gaps, and update disaster recovery plan accordingly
- Execute disaster recovery test to validate plan and processes
- Reduce RTO to under one hour
- Improve network bandwidth and reliability
- Implement automated backup system
- Test Disaster Recovery Plan regularly
- Increase server redundancy
- Ensure all critical systems are covered in the recovery plan
- Identify all critical systems
- Develop recovery strategies for critical systems
- Determine the impact of system downtime
- Test the recovery plan for critical systems
OKRs to decommission all identified systems by 2024
- Decommission all identified systems by 2024
- Conduct final review to ensure all decommissioned systems are properly shut down
- Document final review findings
- Confirm cessation of systems via verification protocols
- Identify all systems slated for decommission
- Successfully decommission 50% of identified systems by end of quarter
- Execute decommissioning safely and efficiently
- Identify essential vs. non-essential systems for business operations
- Develop a detailed decommissioning plan and schedule
- Complete inventory of all systems slated for decommission by end of quarter
- Finalize and document inventory report
- Conduct thorough inventory of these systems
- Identify all systems scheduled for decommissioning
OKRs to ensure successful application and data migration with improved system stability and availability
- Ensure successful application and data migration with improved system stability and availability
- Decrease system downtime by 50% compared to previous migrations
- Develop improved system recovery strategies
- Upgrade to more reliable, updated hardware
- Implement regular preventive maintenance schedules
- Transfer 100% of data accurately and on time
- Identify and organize relevant data for transfer
- Set up reliable, efficient transfer processes
- Monitor transfer to ensure accuracy and timeliness
- Achieve 99.9% uptime for migrated applications
- Optimize load balancing and fault tolerance mechanisms
- Regularly conduct preventative maintenance to minimize downtime
- Implement robust monitoring and alerting mechanisms for applications
OKRs to implement automation for processing work intake forms
- Implement automation for processing work intake forms
- Train 100% of relevant employees on use and troubleshooting of automated system
- Identify all employees using the automated system
- Develop comprehensive training for system usage
- Schedule and conduct troubleshooting sessions
- Finalize tool selection for automation process by validating three possible options
- Make final selection based on evaluations and team feedback
- Consult team for tool preferences and feasibility
- Evaluate features and capabilities of three automation tools
- Design and test the automation process on 50% of intake forms successfully
- Develop and implement automation processes for selected forms
- Conduct thorough testing to confirm successful automation
- Identify which intake forms are ideal for automation
OKRs to streamline data architecture to enhance overall efficiency and decision-making
- Streamline data architecture to enhance overall efficiency and decision-making
- Improve data governance framework to ensure data quality and compliance
- Identify and rectify gaps in the current data governance policies
- Implement regular compliance checks and audits for data management
- Develop comprehensive data quality standards and measurement metrics
- Enhance data infrastructure scalability to support future growth and evolving needs
- Implement scalable data management solutions
- Monitor and adjust scalability strategies regularly
- Evaluate current data infrastructure strengths and limitations
- Increase data integration automation to reduce manual efforts by 30%
- Implement automation software to streamline data integration
- Monitor and assess efficiency improvements post-implementation
- Evaluate existing data integration processes and identify manual efforts
OKRs to efficiently migrate services and databases to Google Cloud
- Efficiently migrate services and databases to Google Cloud
- Achieve minimal downtime during the migration process
- Conduct regular communication regarding the migration process with all relevant stakeholders
- Perform a thorough assessment of the existing infrastructure and identify potential issues
- Develop a detailed migration plan with clear timelines and allocated resources
- Implement redundancy measures and backup systems to minimize the impact of any disruptions
- Optimize costs by analyzing and implementing cost-effective solutions in Google Cloud
- Identify and eliminate any unnecessary services or resources to reduce expenses
- Regularly monitor and review cost reports and adjust strategies accordingly
- Research and implement more cost-effective alternatives or optimized configurations for existing services
- Conduct a thorough analysis of current Google Cloud services and associated costs
- Ensure seamless data migration from existing databases to Google Cloud
- Perform necessary data cleansing and transformation to ensure compatibility with Google Cloud
- Assess current database structure and data volume for smooth migration planning
- Create a detailed data migration strategy outlining steps, tools, and timelines
- Execute step-by-step migration process, verifying data integrity and minimizing downtime
- Successfully migrate all services from current platform to Google Cloud
OKRs to accelerate response time by 50%
- Accelerate response time by 50%
- Implement automation tools to quicken response turnaround
- Research different automation tools available on the market
- Train staff to effectively use the chosen automation tools
- Choose and purchase the appropriate automation software
- Optimize workflow to increase answer-generation speed by 50%
- Identify bottlenecks slowing down answer-generation process
- Implement proven strategies or tools to improve workflow efficiency
- Regularly monitor and assess performance improvements
- Reduce research time for replies by efficiently managing resources
- Implement efficient documentation and organization systems
- Train staff on advanced research methods
- Utilize automation tools to expedite research processes
OKRs to improve system performance with high uptime and reduced latency
- Improve system performance with high uptime and reduced latency
- Implement system improvements and updates with zero disruption to live services
- Develop seamless transition protocols for system updates
- Allocate resources for system monitoring post-update
- Test improvements extensively before implementation
- Increase system uptime to 99.9% across all services
- Implement regular preventative system maintenance
- Establish a rapid-response systems support team
- Enhance server redundancy and backups measures
- Reduce average server latency by 20%
- Update and optimize server software for enhanced speed
- Remove unnecessary processes to reduce server load
- Implement a load balancing solution for improved server response
OKRs to implement a comprehensive, reliable backup system
- Implement a comprehensive, reliable backup system
- Increase redundant storage capacity by 50% to accommodate backups
- Evaluate current storage capacity and needs for backup
- Purchase additional storage equipment for expansion
- Allocate and configure new storage for backups
- Reduce data restoration times by 20% post backup system optimization
- Utilize robust, efficient data backup solutions
- Upgrade hardware to improve restoration speeds
- Implement scheduled system-wide backup procedures
- Implement weekly automatic backups to ensure regular data protection
- Choose an automated backup software suitable for your needs
- Monitor regular backup reports for any errors
- Schedule weekly backup sessions
OKRs to enhance service infrastructure to improve customer satisfaction
- Improve customer satisfaction through enhanced service infrastructure
- Enhance service infrastructure to achieve a 10% reduction in customer complaints
- Implement a customer feedback system resulting in a 15% increase in positive feedback
- Train employees to address customer concerns effectively and efficiently
- Analyze feedback data to identify areas for improvement and implement necessary changes
- Conduct a survey to gather customer feedback on a regular basis
- Implement a rewards program to incentivize customers to provide positive feedback
- Reduce average resolution time by 20% through optimized service processes
- Regularly evaluate and update service technology and tools to improve response time
- Streamline service protocols and eliminate unnecessary steps to expedite resolution time
- Implement training programs to enhance the skills and efficiency of service representatives
- Identify bottlenecks in service process through thorough analysis and data examination
- Increase customer satisfaction score by 10% through improved service response time
OKRs to reduce MTTR of critical business applications by 15%
- Reduce MTTR of critical business applications by 15%
- Implement proactive system monitoring to decrease incident occurrences by 20%
- Regularly review and modify monitoring threshold levels
- Train staff on interpreting monitoring alerts and logs
- Deploy advanced system monitoring tools and software
- Identify and remediate 30% of recurring application issues by end of quarter
- Define metrics to identify recurring application issues
- Develop a comprehensive troubleshooting guide
- Implement and monitor remediation strategies
- Train support team on advanced troubleshooting techniques to improve efficiency by 10%
- Supervise team practice on simulated support scenarios
- Organize advanced troubleshooting skills training sessions
- Monitor and evaluate team's performance post-training
OKRs to enhance efficiency and speed of the help desk process
- Enhance efficiency and speed of the help desk process
- Implement a new help desk software to streamline ticket management
- Transition current tickets to new system
- Research and select appropriate help desk software
- Train support team on new software usage
- Train 75% of help desk staff in revised speed-focused procedures
- Implement staff training sessions on procedures
- Develop revised speed-focused procedures
- Identify 75% of help desk staff for training
- Decrease average initial response time by 30%
- Implement streamlined customer service procedures
- Regularly monitor and evaluate response times
- Train staff on efficient response techniques
OKRs to optimize CPA by reducing it by 15%
- Decrease CPA by 15%
- Identify and pause underperforming campaigns
- Pause or adjust campaigns that consistently underperform benchmarks
- Review campaign performance metrics
- Determine performance benchmarks for each campaign
- Compare benchmarks to current campaign performance
- Optimize landing pages for higher conversion rates
- Increase page load speed by optimizing images and minimizing text
- Simplify form fields and reduce the number of required inputs
- Conduct A/B testing to determine optimal page layout
- Create clear call-to-action button with contrasting color and placement
- Perform a comprehensive audit of current campaigns
- Review campaign goals and success metrics
- Evaluate ad copy and creative effectiveness
- Analyze audience targeting and segmentation
- Assess budget allocation and ROI
- Increase bids on top-performing campaigns
- Monitor campaign performance to evaluate the effectiveness of bid increases
- Identify top-performing campaigns
- Implement bid increases on identified campaigns
- Analyze performance data to determine bid increase percentage
OKRs to enhance application security knowledge and awareness among teams
- Improve application security knowledge and awareness
- Increase the frequency of security checklist reviews by 50%
- Conduct at least one security training session per team
- Provide secure coding guidelines and best practices to each team
- Implement a mandatory security certification program for all teams
OKRs to enhance user experience for our new ERP system
- Enhance user experience for our new ERP system
- Achieve 85% completion rate for staff training on the new ERP system
- Regularly track and report staff training progress
- Address training difficulties promptly with additional support
- Schedule mandatory ERP system training for all staff
- Increase user satisfaction scores by 40% through user surveys
- Develop and distribute user surveys regularly
- Analyze survey results and identify areas for improvement
- Implement changes based on user feedback
- Reduce system response time by 30%
- Optimize code for increased system performance
- Implement efficient caching strategies
- Upgrade system hardware to improve speed
More OKR templates
We have more templates to help you draft your team goals and OKRs.
- OKRs to streamline service offering assistance process
- OKRs to grow sales effort in new markets
- OKRs to develop a comprehensive observability platform that exceeds industry standards
- OKRs to enhance customer satisfaction and drive innovation in sales operations
- OKRs to improve the reliability and efficiency of IT Infrastructure
- OKRs to achieve quicker releases of the real estate application through automation
OKRs resources
Here are a list of resources to help you adopt the Objectives and Key Results framework.
- To learn: Complete 2024 OKR cheat sheet
- Blog posts: ODT Blog
- Success metrics: KPIs examples